HOW TO PLACE AN ORDER
Call or Email Us:
To place an order call 1-888-RIKS-VET (1-888-745-7838) or e-mail to firstname.lastname@example.org. PLEASE have your order ready including quantity, part number, and description. Please remember, the toll-free order line is for placing orders only. If you have any technical questions about a part, or need to check about an order already placed you need to call Customer Service at 828-433-6506.
Phone orders are taken Monday-Thurs 8:30am-5pm (CLOSED FRIDAY-SATURDAY-SUNDAY). If we are closed you may leave your order or message on our voice mail. We do prefer that you call us during our business hours so we can personally take your order. You can also email us after hours or on the weekend with orders or questions.
Place your order on-line through our secured catalog:
After you choose the parts you want through the shopping cart, you will be asked to fill out all your information (name, address, etc.) plus you will be asked questions about your Corvette (year model, transmission type, interior color, etc.) Please be sure to fill out the form completely & include your e-mail address, and telephone number in case there is a question about your order. If you have ordered a part such as an interior item that requires a color choice, we will go by the information on your vehicle information field to determine the color.
ORDERING TIPS & SUGGESTIONS:
When you are planning your parts order, please PLAN AHEAD as much as possible. Don't wait until the last minute to order something you need. Occasionally parts may be out of stock or on a factory back order causing a delay in processing your order. Planning ahead will help you and Rik's both keep your project on schedule.
Shipping charges will be added to the price of the parts order.
We try to ship orders the most economical way possible, but not sacrifice service. We ship most small to medium sized orders through the postal service using Priority Mail. We will compare Priority Mail vs UPS ground charges to see what works best. If you prefer one way or the other, please let us know. Larger packages are charged by the size of the box, not just the weight, so can cost more. However, if you need it by a specific day, it may be best to ship UPS.
If you need exact shipping charges, please call or e-mail us after you place your order and receive your order confirmation via e-mail. We will need your order number.
Parts too large to ship UPS will be shipped by truck. Truck shipment does not fall under the 10% shipping charge fee.
ALL PAINT & DYE MUST SHIP BY UPS (which usually costs more than the postal service)
If you wish to prepay an order, please call for approximate shipping charges or include shipping according to chart below:
ESTIMATED SHIPPING CHARGES (Inside U.S. Only)
We will charge you the appropriate shipping when your order is shipped. Shipping charges depend on the size, weight & value of the package, along with how far it has to travel. We are on the East Coast, so shipping to the Midwest & West Coast will be higher than East Coast shipping. The minimum we charge is $11.95, but if the package is large, or UPS charges extra to ship to your zip code, the shipping will be higher than the minimum. If we can ship your order by Priority Mail, the shipping may be a little less, depending on the weight & how far it has to travel. This chart below is just to get an idea of the shipping charges:
THIS IS AN ESTIMATE ONLY!! RATES CAN VARY DEPENDING ON THE WEIGHT OF THE PACKAGE, THE SIZE OF THE PACKAGE, THE NUMBER OF PACKAGES IN THE ORDER, AND HOW FAR THE PACKAGE(S) HAVE TO TRAVEL:
$1-$110 add $11.95 (Mid-West & West Coast Minimum is $12.95)
$111-$399 add 10%
$400-$699 add 8%
$700 & Up add 7%
UPS Charges more for medium to large boxes, even if they do not weigh much. Shipping can vary on all parts.
(MIDWEST, WEST COAST & REMOTE AREAS MAY BE HIGHER)
*Applies to shipments inside the continental US Only. PR, AK, Hl & Foreign Extra.
Shipping insurance is also added to all shipments, usually $1.00 additional per $100 of parts. This ensures that if the package is lost or damaged during transit, you will receive a replacement.
Minimum shipping to most of the country is $11.95, Midwest & West Coast minimum is $12.95, except for items which must be shipped by truck.
Alaska, Hawaii, Puerto Rico & foreign orders please call or add at least 20% shipping.
We prefer credit cards, but UPS/COD shipping is available for an additional cost. COD Fee is $14.00 PLUS shipping. Only a money order or cashier's check can be accepted as COD payment (No Cash or Checks accepted). You MUST be home when UPS delivers and have your money order ready. If someone is usually not home during the day, please do not ask us to ship COD. We do not send COD outside the continental US. No COD’s over $500.
CATALOGS ARE MAILED AT NO CHARGE WITHIN THE U.S.
We accept Master Card, Visa, Discover & American Express. Please give us the name on the card, card number, expiration date and security code. We can only ship to the credit card's billing address unless other arrangements have been made.
Cash, money order, credit cards, or personal check will be accepted on prepaid orders; however, allow 2 weeks for personal checks to clear.
There will be a $25 fee for any check returned from the bank unpaid.
There is not really a minimum order required, however, due to the high cost of handling, there will be a small order handling the charge of $2.00 for any parts order under $20.00, IN ADDITION to shipping. It can be expensive to ship small orders ($10.95-$12.95 minimum), so it is best to order as much at one time as you can to help pay for the shipping! Shipping to Mid West, West Coast & remote areas requires higher shipping costs.
When you receive your order, be sure to inspect the package and its contents thoroughly, even if you won't be installing them on your car for some time. If there are any damages or shortages you must report them to us within 15 days of the invoice date to receive proper credit. After that period of time, we cannot help you. Inspect the parts to make sure they are what you intended to order. Remember no returns accepted after 30 days!
DO NOT send damaged parts back to us! If you receive an item that is damaged or defective you must contact us at 828-433-6506 and we will file a damage claim with the shipping company (UPS, Postal Service, Trucking Company, etc.). You must hold the damaged part in the original package until it is picked up. We cannot give you credit for the item until it has been returned to us and a claim has been filed.
Any parts shortage must be reported to us within 15 days of invoice.
If see you have a part you would like to return you MUST call for a return authorization number. For authorization call 828-433 6506 and give us the part #, invoice #, invoice date, and reason for the return.
There is a 15% return fee on all parts that were sent correctly by Rik's as ordered by the customer. If it was sent incorrectly by Rik's, there is no return fee.
If you return a part for exchange or future in store credit, there is a 5% processing fee to cover our time & expenses to re-stock the parts.
If we do have to issue a refund to your credit card, a 15% return fee will apply.
Do not send parts back to us that have not been authorized. These packages will be refused, will be returned to you, and no credit will be given.
Returns must be sent freight prepaid, COD's will be refused.
Return requests MUST be made within 15 days of invoice date and must be returned to Rik's within 30 days of invoice date.
No returns will be accepted AFTER 30 days of invoice! Please do not ask us to take back parts if you have sold your car after 30 days of the invoice.
NO RETURNS on special orders, used parts, electrical, switches, motors, wiring, etc or non-stocking parts.
Parts returned must be in the original condition as it was received and in the original packaging, or factory box. No return on parts that have been installed, painted or altered in any way.
Customer will be billed all shipping charges plus a 15% restocking fee on all refused shipments or shipments returned by UPS that were undeliverable.
Orders are shipped by Priority Mail (small boxes) or FedEx Economy Service (for larger orders), whichever is more economical. Additional identification/address verification may be required. A $10 handling fee will be added on all foreign orders. If you prefer one shipping way or another, please let us know.
NOTE: For orders shipped to a freight forwarding company, we cannot be responsible for shortages or damages once the packages are signed for by the company. No claims can be filed after they are received.
All Parts carry a 30-90 day workmanship warranty to be free from defects from the manufacturer. Parts that carry a longer warranty are stated in the part description. Warranty on all products after installation or use are warranted according to the manufacturer's terms and are NOT the responsibility of Rik's.
Rik's Corvette Parts, LLC is not a manufacturer but acts as a distributor. Rik's Corvette Parts, LLC will not be responsible for parts damaged due to installation, either proper or improper, or for any damage, injury, time loss, shipping charges or labor charges arising from the use of any product or products contained within this catalog or other items sold but not contained within this catalog. Rik's does not claim nor guarantee that parts sold are NCRS, Bloomington Gold or 100% Original. Most parts manufactured today are either reproduction, GM Manufactured (sometimes a GM "universal" part), manufactured by GM or a GM Restoration Part. If you MUST have OriginalGM Parts let us know when ordering we may or may not be able to help you.
Rik's Corvette Parts cannot be responsible for any printing errors or unforeseen price changes in our printed or on-line catalog.
The words "Corvette", "Vette", "Stingray", "GM" and their emblems are registered trademarks of General Motors. Rik's Unlimited is not part of and is not affiliated with General Motors.
You are welcome to come by our store to pick up your parts. We do ask that you call ahead to make sure we have the parts in stock that you would like to pick up, and to make sure our store is open (please see our "Business Hours" button for closing dates and store hours). Please use our catalog and have a list ready to save us both some time, and if you can, please give us the list a few days ahead of time so we can have your parts set aside.
Due to increased shipping costs, we must now charge a partial shipping fee on some large parts picked up at our store. This charge to you is only about half or less than half of our freight cost. Most parts we advertise are priced for internet sales, and these parts are normally drop shipped to our customer from the manufacturer's warehouse, therefore saving us additional shipping costs. But if the part is picked up at our store, we usually have $10-$45 more in shipping fees to us. This will still be cheaper than having the large item shipped to you from another retailer. Most of the parts we sell can be shipped to us in bulk, so we can usually cover the costs. But some parts, like those listed below, have to be shipped in separate boxes, costing us high fees on each box. We like to offer the convenience of in-store pickup to our customers, because it saves them time, gives them a chance to see the part before they buy it, and gives us a chance to meet our customers. This way, the customer still gets to pick up his part, and still, saves full shipping costs.
Most times the Pick-Up Charge is about $10-$20 per large item. Parts include, but are not limited to:
For parts we do not stock, special orders and truck shipments, full shipping charges will apply (such as fiberglass fenders, front ends, wiring, exhaust kits, and parts listed as Drop Ship or Special Order, etc.)
If you have any questions about a part you would like to pick up, please call us.
Thank you for your understanding!
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE
Our Business & Phone Hours are Monday-Thursday 8:30am-5pm (Eastern Time)
- (Closed Fridays, Saturdays & Sundays)
Our After Hours Voice Mail can take your message when we are closed, or you can send us an email.
PHONE NUMBER DIRECTORY:
Placing Orders ONLY: 1-888-RIKS-VET (1-888-745-7838)
Customer Service, Information, Questions, Return/Exchange Inquiries: 1-828-433-6506
Fax Line: 1-828-437-7166
We are a family-owned, mail-order business, and we do have some limited or unusual business hours. We do have voice mail, where you can leave your message after hours. We do prefer that customers call us during our business hours so that we can give them the personal attention they deserve.
LISTED BELOW ARE SOME DATES WE WILL BE CLOSED for Holidays, Business Trips & Personal Days off:
**CLOSED FRIDAY, SATURDAY & SUNDAY**
2018 CLOSING DATES:
JAN 26-FEB 3 ?? (1 Week) - Personal Winter WEEK Vacation
MARCH 30-APRIL 2 (Fri-Mon) Easter Weekend + Easter Monday
MAY 25-28 (Fri-Mon) Memorial Day Weekend
JUNE 29-JULY 9 (1 Week) 4th of JULY WEEK VACATION
AUG 31-SEPT 3 (Fri-Mon) Labor Day Weekend
SEPT 28 - OCT 7 (Fri-Sun WEEK) Personal WEEK Vacation
NOV 21-25 (Wed-Sun) Thanksgiving Holidays
DEC 21-JAN 2 (Week and 1/2) Christmas & New Years Holidays
**CLOSED FRIDAY, SATURDAY & SUNDAY**
Welcome to Riks Corvette Parts
corvette parts for sale
Mon - Thurs 8:30am-5:00pm
Copyright © Riks Corvette Parts All rights reserved.
Rik's Corvette Parts LLC.
3783 NC Hwy. 18 South
Morganton, North Carolina 28655
Our Business & Phone Hours are Monday-Thursday 8:30 am-5pm EST
(CLOSED FRIDAY, SATURDAY & SUNDAY)
( Voice Mail Can Take Orders or Messages After We Are Closed)
Customer Service/Information: 1-828-433-6506
Toll Free Order Line: 1-888-RIKS-VET 1-888-745-7838
24 Hour Fax Line: 1-828-437-7166