HOW TO PLACE AN ORDER
To place an order call 1-888-RIKS-VET or e-mail to RIKSVET@riksvet.com. PLEASE have your order ready including quantity, part number and description. We ask that you write down the items you wish to order instead of thumbing through the catalog, or trying to order from memory. Please remember, the toll free order line is for placing order only-if you have any questions about a part, or need to check about an order already placed you need to call Customer Service at: 828-433-6506.
Orders are taken Monday-Thurs 8:30am-5pm and on Fridays 8:30am-12 Noon EST (CLOSED FRIDAYS IN JUNE, JULY & AUGUST). If we are closed you may leave your order with our answering service, who can take your order, but cannot answer questions or give you any kind of information. We may have our phones on voice mail, so you can leave your message there after hours. We do prefer that you call us during our business hours instead of placing it with our answering service, so that we can give you the personal attention you need.
Or you can place your order on-line through our secured server.
ORDERING TIPS & SUGGESTIONS:
When you are planning your parts order, please PLAN AHEAD as much as possible. Don't wait until the last minute to order something you need. Occasionally parts may be out of stock or on a factory backorder causing a delay in processing your order. Planning ahead will help you and Rik's both keep your project on schedule.
TERMS: PAYMENT & SHIPPING:
are shipped by UPS (United Parcel Service). Small packages & requested orders will be shipped by the Postal
Service, usually by Priority Mail. The extra fees that UPS is now charging for residential & remote deliveries has risen in the last few years, and we have found that Priority Mail is a cheaper, as effecient way to ship packages to our customers, However, if the weight exceeds 3-5 pounds, or is a large package, it may be best to ship UPS. PAINT & STRIPPER MUST SHIP BY UPS.
If you wish to prepay an order, please call for approximate shipping charges or include shipping according to chart below
(Inside U.S. Only)
CATALOGS ARE MAILED AT NO CHARGE WITHIN THE U.S.
be notified if you pre-pay an order and the shipping charges you enclosed
are not enough.
Money order or cashier's check only will be accepted on COD shipments.
There will be a $25 fee on any check returned from the bank unpaid.
large to ship UPS will be shipped by truck. Orders must be pre-paid. Truck shipment does not fall
under the 10% shipping charge fee.
There is not really a minimum order required, however, due to the high cost of handling, there will be a small order handling charge of $2.00 for any parts order under $20.00, IN ADDITION to shipping. It can be expensive to ship small orders ($10.95-$12.95 minimum). It is best to order as much at one time as you can to help pay for the shipping! Shipping to Mid West, West Coast & remote areas require higher shipping costs.
When you receive your order, be sure to inspect the package and its contents thoroughly, even if you won't be using them on your car for some time. If there are any damages or shortages you must report them to us within 15 days of the invoice date to receive proper credit. After that period of time we cannot help you. Inspect the parts to make sure they are what you intended to order. Remember no returns accepted after 30 days!
DO NOT send damaged parts back to us! If you receive an item that is damaged or defective you must contact us at 828-433-6506 and we will file a damage claim with the shipping company (UPS, Trucking Company, etc.). You must hold the damaged part in the original package until it is picked up. We cannot give you credit for the item until it has been returned to us and a claim has been filed.
If see you
have a part you would like to return you MUST call for a return
authorization number. For authorization call 828-433 6506 and give us
the part #, invoice # ,invoice date, and reason for the return. There is
a 15% return fee on all parts that were sent correctly by Rik's as
ordered by the customer. If it was sent incorrectly by Rik's, there is
no return fee.
However, if we do have to issue a refund to your credit card, the 15% return fee will apply. Do not send parts back to us that have not been authorized. These packages will be refused, will be sent back to you by the carrier, and no credit will be given.
Returns must be send freight prepaid, COD's will be refused.
Return requests MUST be made within 15 days of invoice date, and must be returned to Rik's within 30 days of invoice date.
No returns will be accepted AFTER 30 days of invoice! Please do not ask us to take back parts if your have sold your car after 30 days of the invoice.
NO RETURNS on special orders, used parts, or non-stocking parts.
Parts returned must be in the original condition as it was received and in the original packaging. No return on parts that have been installed, painted or altered in any way.
Backordered Parts will be shipped as soon as stock arrives. If a part has been on backorder for over 45 days, the customer will be notified by phone or mail when the part is back in stock.
Any parts shortage must be reported to us within 15 days of invoice.
Customer will be billed all shipping charges plus a 15% restocking fee on all refused shipments or shipments returned by UPS that were undeliverable. There will be no future orders shipped until payment is received.
ORDERS: All orders are shipped by Priority Mail or FedEx Economy Service
(for larger orders), whichever is more economical. We can ship small orders and/or orders valued less than $300.00 by the
Postal Service. Payment can be made with either a major credit card
or bank transfer. Credit card orders must include cardholder's name,
& card billing address. A $10 handing fee will be added on all foreign
orders. Be sure to give us your e-mail address or fax number when ordering.
no extra charge for using Credit Cards) Please call for payment and
shipping information for any order outside the continental U.S. (Includes
Puerto Rico, Alaska, & Hawaii).
All Parts carry a 30-90 day workmanship warranty to be free from defects from the manufacturer. Parts that carry a longer warranty are stated in the part description. Warranty on all products after installation or use are warranted according to the manufacturers terms and are NOT the responsibility of Rik's.
Rik's Corvette Parts, LLC is not a manufacturer, but acts as a distributor. Rik's Corvette Parts, LLC will not be responsible for parts damage due to installation, either proper or improper, or for any damage, injury, time loss, shipping charges or labor charges arising from use of any product or products contained within this catalog or other items sold but not contained within this catalog. Rik's does not claim nor guarantee that parts sold are NCRS, Bloomington Gold or 100% Original. Most parts manufactured today are either reproduction (usually better quality than original), GM Manufactured (sometimes a GM "universal" part), manufactured for GM or a GM Restoration Part. If you MUST have Original Parts let us know when ordering-we may or may not be able to help you.
Rik's Corvette Parts cannot be responsible for any printing errors or unforeseen price changes in our printed or on-catalog.
The words "Corvette", "Vette", "Stingray", "GM" and their emblems are registered trademarks of General Motors. Rik's Unlimited is not part of and is not affiliated with General Motors.
IN STORE PICKUP
Due to increased shipping costs, we must now charge a partial shipping fee on some large parts picked up at our store. This charge to you is only about half or less than half of our freight cost. Most parts we advertise are priced for internet sales, and these parts are normally drop shipped to our customer from the manufacturer's warehouse, therefore saving us additional shipping costs. But if the part is picked up at our store, we usually have $10-$45 more in shipping fees to us. This will still be cheaper than having the large item shipped to you from another retailer. Most of the parts we sell can be shipped to us in bulk, so we can usually cover the costs. But some parts, like those listed below, have to be shipped in separate boxes, costing us high fees on each box. We like to offer the convenience of in-store pick up to our customers, because it saves them time, gives them a chance to see the part before they buy it, and gives us a chance to meet our customers. This way, the customer still gets to pick up his part, and still saves full shipping costs.
Seat Foam Wheels (each) Rocker Panels Headliners Trailing Arm Assys
Mounted Seats Exhaust Gas Tanks
If you have any questions about a part you would like to pick up, please call us.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE
PHONE NUMBER DIRECTORY STORE HOURS:
#2. Placing Orders ONLY: 1-888-RIKS-VET (1-888-745-7838)
#3. CUSTOMER SERVICE: 1-828-433-6506
#4. Information & Questions: 1-828-433-6506
#5. Checking on Parts in Stock: 1-828-433-6506
#6. Back Order Inquiries: 1-828-433-6506
#7. Return/Exchange Inquiries: 1-828-433-6506
#8. 24 Hr Fax Line: 1-828-437-7166